Teleperformance is delighted to announce the appointment of Fagri Semaar as its new Managing Director for South Africa.

Teleperformance, the global leader in customer experience, employs 128,000 people in over 50 countries and has over 600 people working at its sites in Cape Town and Johannesburg.

A former call centre agent, Semaar has experienced a meteoric rise through the industry since his first job as a teleresources agent in 1999. After progressing through various leadership positions, he joined a skills development organisation as an equal partner in 2004 and subsequently opened his own project management and IT consultancy company in 2008.

Semaar comments: “I am very excited about this opportunity; Teleperformance is a global leader in the BPO and contact centre space and I have already started to see signs of potential growth in the insurance, financial services, utilities, public and mobile telecommunications sectors. Expansions of key accounts are also on the cards and I am confident that our operation will grow substantially by the end of 2012.”

(Source - Teleperformance Press Release)