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"Banking Union is a greater pooling of sovereignty than signing up to the Euro" - Sharon Bowles MEP
Sharon Bowles MEP, who chairs the European Parliament’s Economic and Monetary Affairs Committee, today cautioned that the plans to hand… More
National Credit Regulator cancels registration of two debt counsellors
On the 09th of May 2013, the National Credit Regulator (NCR) successfully obtained orders from the National Consumer Tribunal (NCT) for the… More
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Bowles ratifies new EU law on statistics
Sharon Bowles MEP, Chair of the influential Economic and Monetary Affairs Committee in the European Parliament, has overseen the signing into… More

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Headlines

"Banking Union is a greater pooling of sovereignty than signing up to the Euro" - Sharon Bowles MEP
Sharon Bowles MEP, who chairs the European Parliament’s Economic and Monetary Affairs Committee, today cautioned that the plans to hand… More
"EU must get tough on tax" says Sharon Bowles MEP
Ahead of tomorrow’s EU Summit in Brussels, the European Parliament has backed a common European strategy to combat tax fraud, evasion and … More
The sky's the limit for air freight business
A Crawley-based air freight business has undergone a management buyout with the support of funding from Lloyds TSB Commercial Finance.… More
New Proposals to Change to IFRS Lease Accounting May Hinder Much-Needed EU Economic Growth
Brussels, 16 May, 2013 - After several years of re-considering proposals to change the international accounting standard for leases and rental … More

Aspect positioned as leader in Contact Center Infrastructure Magic Quadrant

Wednesday, 10 March 2010

CHELMSFORD, Massachusetts - Aspect, a global provider of unified communications (UC) and collaboration services and software, today announced it has been positioned by Gartner, Inc. in the leaders quadrant of the 2010 Magic Quadrant for Contact Center Infrastructure, Worldwide report.

Gartner has evaluated Aspect based on completeness of vision and ability to execute. Additionally, Aspect states that its forward-looking strategy and proven product value are enhanced through its equity relationship with unified communications leader, Microsoft.

As stated by Gartner, they evaluate "contact centre infrastructure providers on the quality and efficacy of the processes, systems, methods and procedures that enable contact centre performance to be competitive, efficient and effective and to positively affect revenue, retention and reputation. Ultimately, they are judged on their ability to capitalise on their vision."

"Aspect believes the positioning underscores our visionary leadership in creating unified communications applications on a unified platform to help contact centres achieve their business objectives and further emphasises the company's confidence in our strategic direction," said Jim Foy, president and chief executive officer, Aspect.

"Our focus today is on the next generation contact centre that positions our valued customers to take advantage of and participate in exciting new advances in communications and collaboration, and to help them address dynamic customer requirements in the age of consumer-generated content."

(Source - Aspect Press Release)

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