CCR World Magazine

You are here  :Home arrow News arrow Enghouse Systems Acquires IT Sonix AG
Contact Us Newsletter Signup RSS Feeds

Latest News Headlines


Commercial Credit News


Enghouse Systems Acquires IT Sonix AG Print E-mail
Monday, 17 March 2014

Enghouse Systems Limited have announced that it has acquired IT Sonix AG for a purchase price of approximately EUR7.0 million subject to certain price adjustments.

Based in Leipzig, Germany, IT Sonix is a software provider specializing in outbound contact center solutions with a particular focus on tele-marketing.

ELSBETH, IT Sonix's flagship solution, is a fully featured, general purpose, outbound suite combining a powerful predictive dialer, campaign management, call scripting, real-time speech analytics and agent coaching capabilities. The sophisticated speech analytics technology and the agent coaching application help to improve both the efficiency and the effectiveness of the agent by providing real time coaching during the interaction, resulting in significantly improved sales performance.

ELSBETH also provides support for inbound calls for more comprehensive inbound/outbound agent blending requirements. The applications are capable of being integrated with other Enghouse products or with other third party offerings. All this helps organizations to notably improve productivity from their contact center operations.

The ELSBETH products are installed in 10 of the 30 largest German contact centers and can be deployed as an on-premise, hosted, or SaaS solution. Founded in 1999, the company has offices and data centers in Germany, the U.K. and Italy.

"This acquisition once again demonstrates our commitment to scale our existing operations in the important German market and establishes an Enghouse presence in Italy," stated Stephen Sadler, Chairman and CEO of Enghouse. "IT Sonix's talented work force and excellent products are a great fit for Enghouse."

"We are very excited to be part of the Enghouse family - an enterprise software company with strong resources and global reach," stated Andreas Lassmann, CEO of IT Sonix. "We look forward to accelerating our growth and product capabilities while maintaining the high level of service our customers have come to expect from us."

(Source - Enghouse Systems Limited Press Release)



The CCR World App


Read CCR World as an App on your iPad or iPhone.
Simply click on this link (opens iTunes as an external link) to see the CCR World iTunes Preview and download to receive a free two-week trial or go to iTunes or the App Store and search for "CCR World".

CCR Magazine

Want to know more about the UK credit scene? Then take a look at our sister magazine, CCR, the leading UK publication for senior credit industry executives.

Find out more

CCR World newswire

Sign up to our E-Newsletter and E-Alerts.


Read The Magazine - FREE ONLINE!

CCR World is the premier magazine for consumer and commercial credit professionals. It provides an independent voice to the global industry, breaking news stories and running in-depth features.

It is FREE to read online, so click here to read the current edition online.

(If you have not registered already, you will just need to do so to read all the news and analysis).

GTS Media Ltd
81 Cambridge Road

Registered in England No: 05483197